Privacy Policy
Last updated: 11/3/2026
At Kylie Acupuncture, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and protect your personal and health information.
1. What information we collect
We may collect personal information that is necessary to provide healthcare services to you. This may include:
Your name
Date of birth
Address
Phone number
Email address
Emergency contact details
Health history and medical information
Medications and current treatments
Appointment history and clinical notes
Payment and billing information
This information allows us to provide safe and effective treatment.
2. How we collect information
We may collect your information in a number of ways, including:
When you complete patient intake forms
When you book appointments online
During consultations
When you contact the clinic by phone, email or online
Through our website
Some information may also be collected through our online booking and practice management system.
3. Why we collect and use your information
We collect and use your personal and health information to:
Provide healthcare services and treatment
Maintain accurate clinical records
Communicate with you about appointments
Send appointment reminders
Process payments
Comply with legal and regulatory requirements
Improve our services
We only collect information that is reasonably necessary to provide our services.
4. Disclosure of information
Your personal and health information will remain confidential.
We will not share your information with third parties unless:
You have provided consent
It is required for your care (for example, referral to another practitioner)
It is required or authorised by law
5. Storage and security of information
We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss or unauthorised access.
Information may be stored:
Electronically through secure practice management software
In secure digital or physical records
Our clinic uses Cliniko to manage appointments and patient records.
6. Access to your information
You have the right to request access to your personal information held by us.
If you would like to access or correct your information, please contact us using the details below.
We will respond to requests within a reasonable time and may charge a reasonable administrative fee if applicable.
7. Website and online services
Our website may collect limited information such as:
IP address
browser type
pages visited
This information helps us improve our website and services.
8. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
9. Contact us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Kylie Acupuncture
Address: Natural Wellness Centre 114 Main Road Monbulk
